Frequently asked questions
Q: How do I keep my Vocus (Dodo, iPrimus, Commander, or Amnet) email address?
Please visit our Vocus information page.
Q: How much does it cost?
Please visit our Pricing page.
Q: Where can I go for billing and payments questions?
Please visit the Billing and payments section of our Support Centre.
Q: What should I do if I've been scammed?
We are aware of recent scams pretending to be The Messaging Company. Our official email address for sending payment requests is [email protected]. Any email that says it is from us but does not come from our official sending email address is spam.
If you entered your payment details on an illegitimate site, please contact your bank immediately. If you entered your email password on an illegitimate site, we recommend you reset your password immediately.
Additional actions can be found in our article, I think my account has been compromised.
Helpful pages:
Q: What are your trusted sources?
See our trusted websites, email senders, and SMS numbers here.
Q: Will you be scanning my emails to sell my data?
A: No, we do not scan your emails to sell your data. We maintain the highest standards of data protection and security, ensuring that every email remains private and confidential.
Q: Where is my email account data stored?
A: All data from your email account (including your emails, contacts, tasks, and calendar entries) is stored securely on our email platforms with our cloud services partner, Amazon Web Services (AWS).
In most cases this will be in your country of origin or region required for legislation. For customers transferred from brands based in Australia, your data will be stored in Sydney.