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Frequently asked questions

Q: How much does it cost?

Please visit our Pricing page.

Q: Did you send me an account renewal email?

A: If the payment request you received was sent from [email protected], it is legitimate. If it did not come this email address, it is spam.

We sometimes also send an SMS within 24 hours of an email (to customers who have a mobile phone number registered with us) to confirm an email was legitimate. The SMS comes from 0483 967 426.

Q: Will my email address stay the same?

A: Yes, your email address will stay the same (even if your current email provider’s brand is changing) when your email account is transferred to The Messaging Company.

Q: Has my email account been transferred?

A: If you opted in to transfer your email account to The Messaging Company, please click here to learn how you can tell if your email account has been transferred.

Q: When will my email account be transferred?

A: We expect to complete email account transfers around mid-2024.

Q: Will my email service be interrupted?

A: Most email accounts transfer within a few minutes, so you are unlikely to notice any interruption to your email service.

Q: Can I still use my third-party email client (such as Microsoft Outlook or Mac Mail)?

A: Yes, you can continue accessing your email via a third-party email client (such as Microsoft Outlook or Mac Mail) and should not need to change your email setup configurations.

Q: Will my webmail be different?

A: Yes. When your email account has been transferred, your new webmail will have a different, modern, easy-to-use interface. The Messaging Company’s logo will appear in the top left corner. (See an example in our article here and our how-to videos here.) 

To access your new webmail, you can continue using the same URL, username, and password that you used with your previous email provider. It will be co-branded with logos for both The Messaging Company and your previous email provider. Alternatively, you can access your webmail here.

Q: Will I keep my emails, contacts, tasks, and calendar events?

A: Yes. When your email account is transferred, the transfer will include your emails, contacts, tasks, and calendar events.

Q: Where will my data be stored?

A:  All data from your email account (including your emails, contacts, tasks, and calendar entries) is stored securely on our email platforms with our cloud services partner, Amazon Web Services (AWS).

In most cases this will be in your country of origin or region required for legislation.

For customers in Australia, your data will be stored in Sydney.

For customers in the United States, your data will be stored in Virginia.

For customers in Europe (or requiring GDPR compliance), your data will be stored in Dublin, Ireland.

Q: Will you be scanning my emails or selling my data?

A:  No, we will not scan your emails with a view to selling your data. We maintain the highest standards of data protection and security, ensuring that every email remains private and confidential. What happens in your inbox, stays in your inbox.

Q: Is my Simply Energy (ENGIE) letter correct?

12 March 2024: Simply Energy (ENGIE) have confirmed that a correction letter has been mailed this week to affected customers.

14 February 2024: It’s come to our attention that (at least some) customers of Simply Energy (ENGIE) have received a letter saying their email domain is closing, which is incorrect. Rest assured that if you have been able to opt in to The Messaging Company, it means your email account and emails are safe.

Q: Who is the Messaging Company?

A: The Messaging Company is part of the Atmail group of companies, based in Australia. We invite you to read about us here.

Q: Where can I go for support?

Please visit our online Support Centre. This is where we publish our help articles and product/service updates. It is usually the fastest way to find answers.

If you cannot find answers in our Support Centre, please lodge a support request here. Our team is available to help from 8am to 8pm AEST, 7 days, excluding major public holidays.