Recently, some customers have asked us to confirm if an email is legitimate. The email typically claims it is from The Messaging Company, is related to The Messaging Company, or is from their current email provider. Unfortunately, as suspected, some of these emails are spam.

This blog post will share examples of these spam emails, give tips on how to identify spam, explain how to report spam, and remind you of how you can contact our friendly support team.

Examples of recent spam emails

Here are some of the examples reported to us where spammers are impersonating us and/or other email providers.

How-to videos for webmail by The Messaging Company - an email service powered by Atmail.
How-to videos for webmail by The Messaging Company - an email service powered by Atmail.

7 tips to identify spam emails

Here are some of the things to look for to identify spam emails:

1. Suspicious domain name

If the message is sent from a suspicious domain name (e.g. microsoft.new.com) or a public email domain (e.g. @gmail.com), it might be a spammer impersonating a reputable brand. (Even Google doesn’t send from @gmail.com.)

2. Spelling and grammar mistakes

Spelling mistakes (especially in the domain or brand name) and grammar mistakes are more clues that the email might be spam.

3. Sense of urgency

If the sender wants you to take action immediately, stop. This is how spammers trick people into ‘clicking before thinking’.

4. Requests for personal or confidential information

Reputable brands (especially banks and email providers) will not ask you to provide personal or confidential information via email.

5. Unusual links

Spammers typically use emails to try to obtain sensitive information through what is known as phishing. To protect yourself, do not click on links in emails you do not trust. (Tip: Hover your mouse over the link to see the actual web address the link leads to.)

6. Generic greetings

“Dear Valued Customer” or “Hi”, without using your name or anything that identifies you personally, can also be a sign that the spammer does not know who you are.

7. Miraculous promises

If you don’t know any princes, and it’s not normal for you to make millions of dollars in one transaction, it’s likely that your email from a prince who can help you make that much money is spam.

How to report spam emails to The Messaging Company

The spam detection software used at The Messaging Company is highly sophisticated and has numerous ways to determine what should be classified as spam. To further inform what is classified as spam, we invite you to report spam emails via these steps.

Need support?

Contact us.

Thank you

Thank you for trusting us to keep your messages and memories safe.