Your email service with The Messaging Company is modern, secure, and easy to use. If you ever have questions, we invite you to check for answers on our site, submit a support request online, email us directly, or give us a call at your convenience.

Did you know?  

Your email account might not be transferred yet, even if you opted in some time ago. 

Has my email account been transferred to The Messaging Company?

If your email account has not been transferred yet, please contact your current email provider for support.

Frequently asked questions (FAQ)

Before your email account has been transferred, you can find answers to the most popular questions by visiting our FAQ 

Online articles

After your email account has been transferred, please check for answers in our online support centre. 

Quick links:

How-to videos (webmail)

If you want to explore the features in your new webmail, we invite you to watch our how-to videos.

Our current videos include: 

  • Emailing  
  • Attaching files  
  • Contacts 
  • Managing spam 
  • Folders 
  • Passwords 
  • Calendar 
  • Email forwarding 
  • Security 
  • Tasks 
  • Email signatures 

We’re also adding more videos soon.  

How-to videos for webmail by The Messaging Company - an email service powered by Atmail.

Submit a support request online 

If you still have a question, please submit a support request online, and our support team will aim to respond soon. 

Email us 

Or you can email us (from the email address you registered with us, if possible) at: [email protected].


Our team is available from: 8am to 8pm AEST, 7 days.

Excluding the following public holidays:  

  • New Year’s Day  
  • Australia Day  
  • Good Friday  
  • Easter Saturday  
  • Easter Sunday  
  • Easter Monday  
  • Anzac Day  
  • Christmas Day  
  • Boxing Day 

Thank you

Thank you for trusting us to keep your messages and memories safe.