Your email service with The Messaging Company is modern, secure, and easy to use. If you ever have questions, we invite you to check for answers on our site, submit a support request online, email us directly, or give us a call at your convenience.
Did you know?
Your email account might not be transferred yet, even if you opted in some time ago.
If your email account has not been transferred yet, please contact your current email provider for support.
Frequently asked questions (FAQ)
Before your email account has been transferred, you can find answers to the most popular questions by visiting our FAQ.
How-to videos (webmail)
If you want to explore the features in your new webmail, we invite you to watch our how-to videos.
Our current videos include:
- Attaching files
- Managing spam
- Email forwarding
- Email signatures
We’re also adding more videos soon.
Submit a support request online
If you still have a question, please submit a support request online, and our support team will aim to respond soon.
Or you can email us (from the email address you registered with us, if possible) at: [email protected].
To speak to our friendly team, please call 07 3497 3566 from: 8am to 8pm (7 days) AEDT.
Excluding the following public holidays:
- New Year’s Day
- Australia Day
- Good Friday
- Easter Saturday
- Easter Sunday
- Easter Monday
- Anzac Day
- Christmas Day
- Boxing Day
All other customers
Your existing email provider will advise how to contact our support team.
Thank you for trusting us to keep your messages and memories safe.