If your email account is transferring to The Messaging Company, it’s natural to have questions about what will change and when. To ensure you receive factual responses to your questions, please refer to our site and the site of your existing email provider as your two most reliable sources of information during this change process.
Fact 1: You can keep your email address
If your email provider has invited you to opt in to The Messaging Company’s service, it means that (if you meet their conditions) you’ll be able to keep your current email address, even when they stop providing email services themselves and/or if they change to a new brand name.
This is terrific news if you’ve held your email address for a long time and want to keep all your messages, memories, contacts, and more. It’s also a sign of goodwill from your current provider, who (unlike some other providers) has provided a path to help you save your email account and everything in it.
Fact 2: We won’t transfer your email account without your permission
We are committed to your privacy and freedom of choice.
We will not transfer your email account to The Messaging Company unless you have opted in and accepted our Terms of Service.
Fact 3: Opting in is different from transferring
“Opting in” (or “registering” with us) gives us your permission to transfer your email account, but the actual transfer of your email account occurs at a later stage. In the meantime, you can continue to use your existing email account as usual.
When your email account has been transferred, you will receive a confirmation email from us. It will typically have a blue banner at the top of the email, such as this:
Fact 4: It can take time to transfer your email account
After you opt in to transfer your email account, it can sometimes take weeks or months before your email account has been transferred. This is because it takes time to prepare the transfer processes from each different email system (especially for large numbers of email accounts), and to conduct checks and balances behind the scenes.
Rest assured, we understand how important your email account is to you, so we are committed to completing all our quality assurance checks, even if it means the transfer process takes longer than you expect it to.
Has my email account been transferred to The Messaging Company?
Fact 5: Your email service should not be interrupted
Most email accounts transfer within a few minutes, so you are unlikely to notice any interruption to your email service during the transfer. (The exception to this is typically very large email accounts.)
Fact 6: We have 25 years of email experience
Whilst ‘The Messaging Company’ brand is new, we are an Atmail company. Our team have been powering email services (mainly for telecommunications companies and internet service providers) worldwide for more than 25 years – which is longer than Google.
Fact 7: Your data is stored in your region*
All data from your email account (including your emails, contacts, tasks, and calendar entries) is stored securely on our email platforms with our cloud services partner, Amazon Web Services (AWS).
*In most cases this will be in your country of origin or region required for legislation.
For example:
- Australia-based customers
Your data is stored in Sydney.
- United States-based customers
Your data is stored in Virginia.
- Europe-based customers
For customers in Europe (or requiring GDPR compliance), your data is stored in Dublin, Ireland.
- All other customers
Your existing email provider will advise where your data is to be stored.
Fact 8: We do not scan your emails or sell your data
We provide a secure and private email service.
We are committed to ISO 27001, the world’s best-known standard for information security, cybersecurity, and privacy protection.
Fact 9: Pricing
- Great news! If you received a free email service from a TPG brand (including TPG, iiNet, Internode, and Westnet), they will cover all email costs until 15 September 2024, provided you maintain your other services with them. If you are considering changing your other services, please contact your TPG brand for advice.
- If you previously paid for your email service and:
- Your renewal is due before 15 September 2024, a first-time renewal rate will apply (provided payment is received by the payment due date). Details will be emailed to you.
- Your renewal is due on or after 15 September 2024, our new pricing will apply. We will send a payment request at least 30 days before your payment is due.
- Future pricing will be published here.
This section was updated on 30 June 2024.
Fact 10: Support is available
We offer multiple ways for you to find answers to your questions, including:
If you can’t find the answer you’re looking for, we invite you to:
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- Contact us here; or
- Or email us at [email protected] (from the email address registered with us, if possible).